Aquafab Privacy Policy

Last updated: 10 November 2026

At Aquafab, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how [registered legal entity], trading as Aquafab ("Aquafab", "we", "us" or "our"), collects, uses, stores and shares personal information when you visit our website, shop online, subscribe to our communications or interact with our business.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

1. Information We Collect

When you visit our website or purchase Aquafab products, we may collect:

• Contact information: Your name, email address, telephone number, billing address and delivery address.
• Order information: Products purchased, order history, transaction amounts, payment status and delivery details.
• Account information: Details associated with a customer account, if you choose to create one.
• Payment information: Information required to process payments through Shopify and our authorised payment providers.
• Marketing information: Newsletter subscriptions, communication preferences and interactions with our emails.
• Website information: IP address, device information, browser details, cookies and browsing activity.
• Business information: Company name and contact details supplied through trade or wholesale enquiries.

We generally collect this information directly from you, through our Shopify website or from service providers involved in delivering our services.

You may contact us anonymously where practical, although certain information is required to process purchases and deliveries.

2. How We Use Your Information

We use personal information to:

• Process and fulfil online purchases.
• Arrange payment, shipping and delivery.
• Provide order confirmations, tracking information and customer support.
• Manage returns, refunds and customer enquiries.
• Maintain customer accounts and purchase records.
• Communicate with trade customers and distributors.
• Send marketing communications where permitted by law.
• Improve our website and shopping experience.
• Understand website performance and customer preferences.
• Detect fraudulent activity and maintain website security.
• Meet accounting, taxation and legal obligations.

3. Shopify and Payment Processing

Our online store is hosted by Shopify, which provides the e-commerce platform used to sell Aquafab products.

When you place an order, your personal information is processed through Shopify and relevant payment providers to complete your purchase.

This may include your name, contact details, billing and shipping addresses, order information and payment-related details.

Payment information is handled by Shopify Payments or other payment providers enabled on our website.

Aquafab does not directly store complete payment card numbers through its ordinary Shopify checkout.

Shopify may also process information to provide security, fraud prevention, analytics, personalisation and other services, depending on our enabled settings.

For further information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

4. Marketing Communications

If you subscribe to Aquafab's newsletter or otherwise agree to receive marketing communications, we may send you product news, cocktail recipes, promotions, events and updates.

We may also contact you for marketing purposes where otherwise permitted by applicable law.

You can unsubscribe at any time by selecting the unsubscribe link in our emails or contacting us directly.

You will continue to receive essential transactional communications relating to your orders.

5. Cookies and Analytics

Our Shopify website uses cookies and similar technologies to support website functionality and improve the shopping experience.

These may be used to:

• Maintain your shopping cart and checkout session.
• Remember website preferences.
• Measure website traffic and performance.
• Understand customer interactions.
• Support advertising and marketing measurement.
• Help prevent fraud and protect our website.

Depending on our website configuration, third-party services such as Google Analytics and Meta may also collect information through cookies or pixels.

You can manage cookies through your browser settings and any privacy preference controls available on our website.

6. Sharing Your Information

We may share personal information with third parties where necessary to operate our business, including:

• Shopify and our e-commerce service providers.
• Payment processors and fraud prevention services.
• Courier, shipping and fulfilment providers.
• Email marketing and customer management platforms.
• Website analytics and advertising providers.
• IT and website support providers.
• Professional advisers and regulatory authorities where required.

We do not sell customer contact lists or personal information to data brokers.

Information may also be used or shared for advertising and personalisation through Shopify or other enabled services, as described in this policy and any additional privacy notices.

7. Overseas Processing and Disclosure

Shopify and some of our other service providers operate internationally.

As a result, personal information may be processed or stored outside Australia, and may be disclosed to overseas recipients where relevant to the services we use.

[Insert the countries where overseas recipients are likely to be located, where practicable, after reviewing Shopify and other service providers.]

We take reasonable steps to comply with applicable Australian privacy requirements relating to overseas disclosures.

8. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our website uses Shopify's security infrastructure, together with relevant safeguards implemented by Aquafab and our service providers.

We retain personal information for as long as reasonably necessary for order fulfilment, customer service, business administration and applicable legal requirements.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it unless retention is required by law.

9. Your Privacy Rights

You may contact us to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Update your marketing preferences.
• Request deletion of personal information, where applicable.

Some information may need to be retained for legal, taxation, fraud prevention or other legitimate purposes.

We may need to verify your identity before responding to certain requests.

Where Shopify independently processes your information, additional privacy controls may be available through Shopify's privacy portal:

https://privacy.shopify.com/

10. Privacy Complaints

If you have concerns about how Aquafab handles personal information, please contact us using the details below.

We will review your complaint and aim to respond within 30 days.

If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

www.oaic.gov.au

11. Third-Party Websites

Our website may link to third-party websites, including distributors, retail partners and social media platforms.

These websites operate under their own privacy policies. We encourage you to review those policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business operations, service providers or legal obligations.

The latest version will be available on our website.

13. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

Aquafab

Legal entity: Aquafab Pty. Ltd

Email: info@aquafab.au

Postal address: 264b Doncaster Road, Balwyn North, VIC 3104

Website: aquafab.au